During this one-day course, you’ll get a workshop/seminar experience on how to increase the quality of your customer experience. Modern CX development methodologies, as well as the practical tools and routines you can implement in your teams immediately will be at your disposal at the end of this day.
To integrate the customer experience development in the overall workflow is a crucial part of your Agile or SAFe transformation, in order to avoid design ahead syndromes and bottlenecks. Especially since experience has become the most important differentiating factor in a digital world.
As a participant in this course, you’ll be able to capture the current state of your customer experience flow and identify how you can improve it step by step. You’ll learn how to implement token-based design systems, personalized experiences based on automation, and when to use quantitative and qualitative data as the drivers for your experience development. Ever wondered how to use Objectives and Key Results – OKRs:s – with Customer Experience and product development? And how to get rid of that all too common ‘This story needs UX’ blocker? Then this course is for you!
The course also shows you how to establish your Design Kanban in order to manage flow, especially if the customer experience team is a shared service.
The following recommendations will make the training more productive but all are welcome to attend the course, regardless of experience.
- Interest in or familiarity with Agile concepts and principles.
- Attended a Leading SAFe, SAFe PO/PM, or any other SAFe course.
- Experience working with Customer Experience development.