Project Description


CX Flow Management Course

See Available Dates
“It was very educational, well presented, and timeboxed.”
“If any of my friends in CX went through an agile transformation within their company, I would say that taking this course is highly fruitful in order to increase understanding and identify important focus areas in the agile ecosystem.”
“Magnus has the unique combination of being able to combine both emotion, intellect, and competence – it’s really cool to learn from someone who has so much experience and who can think so flexibly when new situations arise.”
Average CX Management Flow Net Promoter Score (NPS) at We Are Movement: 75

The customer experience is now one of the most important differentiating factor for businesses. The most crucial feature for Product Management. So how do you make sure that your customer experience becomes the best in your industry? Welcome to a one-day course that helps you speed up CX development by integrating it completely into SAFe & Agile frameworks.


  • How to increase the development speed of CX?

  • How to implement a modern methodology for CX development?

  • How to shorten lead times for CX delivery?

  • How to get rid of bottlenecks in CX development?

  • How to create modern, token-based design systems that everybody can use, not only designers

  • How to make sure all teams get the UX help they need, even when the resources of the CX team are limited?

  • How to handle CX dependencies at PI planning?

  • How to make discovery a natural part of the cadence of the teams?

  • How to get started with No Code/Low Code prototyping?

  • How to enhance the customer experience faster and more often?


  • Executives and Leaders (CEOs, CMOs, CTOs, CIOs, and VPs)
  • Product Managers
  • RTEs
  • CX Leads/Design Leads
  • UX/UI Designers
  • Solution Architects
  • Product Owners
  • Scrum Masters


During this one-day course, you’ll get a workshop/seminar experience on how to increase the quality of your customer experience. Modern CX development methodologies, as well as the practical tools and routines you can implement in your teams immediately will be at your disposal at the end of this day.

To integrate the customer experience development in the overall workflow is a crucial part of your Agile or SAFe transformation, in order to avoid design ahead syndromes and bottlenecks. Especially since experience has become the most important differentiating factor in a digital world.

As a participant in this course, you’ll be able to capture the current state of your customer experience flow and identify how you can improve it step by step. You’ll learn how to implement token-based design systems, personalized experiences based on automation, and when to use quantitative and qualitative data as the drivers for your experience development. Ever wondered how to use Objectives and Key Results – OKRs:s – with Customer Experience and product development? And how to get rid of that all too common ‘This story needs UX’ blocker? Then this course is for you!

The course also shows you how to establish your Design Kanban in order to manage flow, especially if the customer experience team is a shared service.


The following recommendations will make the training more productive but all are welcome to attend the course, regardless of experience.

  • Interest in or familiarity with Agile concepts and principles.
  • Attended a Leading SAFe, SAFe PO/PM, or any other SAFe course.
  • Experience working with Customer Experience development.


  • One day of high quality, interactive, workshop style training from experienced We Are Movement Trainers and CX development professionals

  • Membership in the We Are Movement Slack Community

  • Light breakfast, lunch and afternoon coffee

  • High quality course venue

  • Lean Coffee follow up session


There are no available courses at the moment. Please leave your e-mail and we will let you know as soon as new course dates are available.
We Are AW 27th of August NEW