Customer Experience Management
The customer experience is now one of the most important differentiating factor for businesses, and the single most crucial feature for Product Management. So how do you make sure that your customer experience becomes the best in your industry? Welcome to a one-day course that helps you speed up CX development by integrating it completely your agile product development, regardless of framework.
TOPICS COVERED
- How to increase the development speed of UX design and CX
How to implement a modern methodology for CX development
- How to integrate the customer experience in your product development process
- How to get rid of bottlenecks in your CX delivery
- How to shorten time to market for a value delivering customer experience
- How to make sure every team get the UX help they need, even when the resources of the CX team are limited
- How to get started with Vibe Prototyping
- How to validate ideas faster
How to get started with No Code/Low Code prototyping?
How to enhance the customer experience faster and more often?
WHO SHOULD ATTEND THIS COURSE
- Executives and Leaders (CEOs, CMOs, CTOs, CIOs, and VPs)
- Product Managers
- RTEs
- CX Leads/Design Leads
- UX/UI Designers
- Solution Architects
- Product Owners
- Team Leads
COURSE OVERVIEW
During this one-day course, you’ll get a workshop/seminar experience on how to increase the quality of your customer experience. Modern CX development methodologies, as well as the practical tools and routines – including Vibe Design & Development – you can implement in your teams immediately will be at your disposal at the end of this day.
To integrate the customer experience development in the overall workflow is a crucial part of your Agile workflow and in your product management in order to avoid design ahead syndromes and bottlenecks. Especially since experience has become the most important differentiating factor in a digital world.
As a participant in this course, you’ll be able to capture the current state of your customer experience flow and identify how you can improve it step by step. You’ll learn how to implement token-based design systems, personalized experiences based on automation, and when to use quantitative and qualitative data as the drivers for your experience development. Ever wondered how to use Objectives and Key Results – OKRs:s – with Customer Experience and product development? And how to get rid of that all too common ‘This story needs UX’ blocker? Then this course is for you!
The course also shows you how to establish your Design Kanban in order to manage flow, especially if the customer experience team is a shared service.
PREREQUISITES
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Interest in or familiarity with Agile concepts and principles.
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Experience working with Customer Experience development.
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Familiarity with Mob Programming and other development best practices. Collapse
INCLUDED IN THE COURSE
One day of high quality, interactive, workshop style training from experienced We Are Movement Trainers and CX development professionals
Light breakfast, lunch and afternoon coffee
High quality course venue
Lean Coffee follow up session
INSTRUCTORS
Magnus Westerberg
Magnus Westerberg has a long and extensive background in leading and coaching teams, from management to designers and UX designers in modern ways of working, innovation techniques, Design Thinking and continuous improvement. He’s an appreciated workshop leader, facilitator and agile coach working with all kinds of competencies in large organizations, guiding them to improve their customer focus through short feedback loops, and often in transformation journeys.
Before coming back to having Stockholm as a base, he worked internationally with CX and product development in London, Berlin and California with companies in travel, as well as fintech, FMCG, furniture, automative and pure startups.
Magnus also lectures at the Royal Institute of Technology and in the digital version of the same course distributed by MIT.
Customer Experience Management
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with Magnus Westerberg
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1 day November 11 - November 11
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Slottsbacken 8 Stockholm, 11130 Sweden
The fine print
Cancellations done up to 30 days before the course start date will not be charged and all paid fees will be reimbursed.
Cancellations done up to 10 days before the course start date will be charged 50% of the course fee.
Cancellations done within 10 days before the course start date will be charged the full course fee.
All prices are excluding VAT.
VAT will be added to all prices during checkout, depending on your country of residence.
INTERESTED IN AN INHOUSE OR ONLINE AGILE CLASS?
Are you interested in this course as a inhouse class at your company or even an online course?
Our trainers are happy to talk about including your specifics in the training. Just Contact us and we’ll get back to you as soon as possible!